A Local Law to amend the administrative code of the city of New York, in relation to requiring the 311 customer service center to conduct customer satisfaction surveys after each 311 request for service or complaint is closed and to publish 311 request and survey data each month

Summary

This bill would require the 311 customer service center to conduct customer satisfaction surveys after each individual call is deemed resolved, complete, or closed and provide the customer with an option to ask for the service request or complaint to be reopened. 311 would be required to publish information on its website every month illustrating the number of request or complaints that were received, the satisfaction and resolution rates of each agency, and the number of requests or complaints that an individual asked to be reopened.

Official summary of legislation · NYC Council