Int 0170-2026 · Bill
A Local Law to amend the administrative code of the city of New York, in relation to requiring the 311 customer service center to provide live chat functionality
Description
Requiring the 311 customer service center to provide live chat functionality.
Last recorded step: Introduced.
Not on any published Council agenda we hold.
Take Action
This bill would require the Department of Information Technology and Telecommunications to provide a live chat option within the 311 customer service center website and mobile application, and to transit live chat logs to agency representatives or inspectors.
Official summary of legislation · NYC Council