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Int 0170-2026 · BillCommittee · Jan 28, 2026

A Local Law to amend the administrative code of the city of New York, in relation to requiring the 311 customer service center to provide live chat functionality

Introduced
Reported from Committee
Passed Council
Local Law
Step 1 of 4 · Introduced
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Farah N. Louis
Sponsor
Farah N. LouisDemocratDistrict 45
Cosponsors
4
Committee
Committee on Technology
Introduced
Jan 28, 2026

Summary

This bill would require the Department of Information Technology and Telecommunications to provide a live chat option within the 311 customer service center website and mobile application, and to transit live chat logs to agency representatives or inspectors.

Official summary of legislation · NYC Council

Read the full text

Legislative history

Last action

Jan 28, 2026

Int 0170-2026: A Local Law to amend the administrative code of the city of New York, in relation to requiring the 311 customer service center to provide live chat functionality · OpenCongress NYC