A Local Law to amend the administrative code of the city of New York, in relation to requiring the 311 customer service center to redirect requests for service or complaints to the appropriate agency

Summary

This bill would require the 311 customer service center (NYC311) to redirect requests for service or complaints to the agency with relevant jurisdiction. If an agency determines it does not have jurisdiction over a request for service or complaint, it must notify NYC311. Upon receiving the notification, NYC311 must reopen the request for service or complaint, reevaluate which agency has jurisdiction, forward the request or complaint to the appropriate agency, and notify the complainant of its action. Also, if an NYC311 complainant fills out a survey to reopen a request for service or complaint, NYC311 must follow similar processes to reevaluate agency jurisdiction; forward the request to reopen to the initial agency or reopen the request itself and forward the request for service or complaint to the correct agency, as appropriate; and notify the complainant of its action.

Official summary of legislation · NYC Council